🔒 Samodra Warranty Policy & After-Sales Commitment

🔒 Samodra Warranty Policy & After-Sales Commitment

At Samodra, we believe peace of mind is part of a clean experience. That’s why we make our warranty terms transparent and easy to understand.

✅ 30-Day No-Hassle Returns

  • Return your product for any reason within 30 days of delivery via Amazon or your purchase platform.
  • Returned items must be in good condition and include all original accessories.

🛠 18-Month Product Warranty

All Samodra bidets are backed by an 18-month limited warranty covering non-human damage and manufacturing defects such as:

  • Water leakage
  • Valve or nozzle failure
  • Cracks or material degradation

🔁 What We Will Do

  • Free replacement parts or a full unit based on severity
  • All shipping fees covered by Samodra

🕒 Beyond 18 Months? We Still Have You Covered.

  • 50% discount on the same or upgraded model
  • Small parts may still be shipped free depending on case

📦 Missing Parts?

Use our self-service form to request missing items: Self-Service Parts Replacement Form

📝 Standard Replacement Covers

Item Type Free Under Warranty After 18 Months
T-adapter ✅ ❌ (Available for purchase)
Washers / Seals ✅ ✅ (One-time only)
Hose ✅ ✅ (Based on case)
Bidet Body / Core Unit ✅ 🔁 50% upgrade option

💬 Response Time Promise

  • Simple issues: 24 hours
  • Complex issues: 3 working days with a clear resolution path

🧾 How to Claim Warranty

🤝 Our Commitment

We make our warranty public not just for transparency, but to empower you. We invite you to supervise and evaluate our after-sales service — and we’re here for you every step of the way.