🔒 Samodra Warranty Policy & After-Sales Commitment
🔒 Samodra Warranty Policy & After-Sales Commitment
At Samodra, we believe peace of mind is part of a clean experience. That’s why we make our warranty terms transparent and easy to understand.
✅ 30-Day No-Hassle Returns
- Return your product for any reason within 30 days of delivery via Amazon or your purchase platform.
- Returned items must be in good condition and include all original accessories.
🛠 18-Month Product Warranty
All Samodra bidets are backed by an 18-month limited warranty covering non-human damage and manufacturing defects such as:
- Water leakage
- Valve or nozzle failure
- Cracks or material degradation
🔁 What We Will Do
- Free replacement parts or a full unit based on severity
- All shipping fees covered by Samodra
🕒 Beyond 18 Months? We Still Have You Covered.
- 50% discount on the same or upgraded model
- Small parts may still be shipped free depending on case
📦 Missing Parts?
Use our self-service form to request missing items: Self-Service Parts Replacement Form
📝 Standard Replacement Covers
Item Type | Free Under Warranty | After 18 Months |
---|---|---|
T-adapter | ✅ | ❌ (Available for purchase) |
Washers / Seals | ✅ | ✅ (One-time only) |
Hose | ✅ | ✅ (Based on case) |
Bidet Body / Core Unit | ✅ | 🔁 50% upgrade option |
💬 Response Time Promise
- Simple issues: 24 hours
- Complex issues: 3 working days with a clear resolution path
🧾 How to Claim Warranty
- Email: support@samodrahome.com
- Use our Warranty Support Form
- Provide:
- Your order number
- Product model
- Clear photo/video of the issue
- Photo of product back label (for ID)
🤝 Our Commitment
We make our warranty public not just for transparency, but to empower you. We invite you to supervise and evaluate our after-sales service — and we’re here for you every step of the way.